Delivery Information

Orders received on Saturdays, Sundays and public holidays, as well as orders received after 1pm on weekdays, will be processed the next working day. The couriers make deliveries from Monday to Friday, between 9am and 6pm.

Please note that any shipping time stated on our website or given by customer service representatives are ESTIMATES only. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information.

Shipping Address

We apologize for the inconvenience, but we cannot ship to P.O. boxes. All parcels will be held for picking up if cannot be signed or delivered. So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.

Tracking

The shipping of your parcel is online traceable. After your order is shipped out, a confirmation email with the online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email.

Acceptance of the Parcel

All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but customer will be fully responsible for the charges if there is any. A signature will be required from the recipient upon the item’s arrival. This service gives you peace of mind that your item will arrive safely into your possession. All parcels will be held for picking up if it can’t be signed or delivered.

It is the responsibility of the person who receives the parcel to examine the item prior to signing for its acceptance. If the carrier is authorized to leave the parcel without a signature,abercrombiefitchuk.uk.com will not be held responsible for damage or loss that may occur during shipping. It is the customer’s responsibility to check the item status upon arrival and inform us of any problem or damage within 3 days of receiving your order.

Items ship fully insured

All orders are shipped fully insured. All packages include a delivery confirmation, and must be signed for. If the customer is not at home at the time of delivery, a note will be left on the door by the Mail Carrier. This note can be signed and left for the Mail Carrier and the package will be delivered. We can NOT ship to US Military APO boxes currently. If an item is out of stock you will be notified by e-mail of the expected shipping date.

Please note :

Orders usually ship within 24-72 hours if your payments are received.

Shipping address cannot be changed or cancelled once order(s) has been shipped.

If have any questions about the shipping of your order, please contact us by email.

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