Returns & Exchanges

Unwashed, unworn, or faulty products purchased from our online store may be returned for refund or exchange within 14 days of receipt. All items returned to us must be in original conditions, i.e. unworn, unwashed, with all tags attached. Otherwise the items will be returned to you.

Please note that:

1. We have offered all the product pictures and size chart on our website. Please make sure you have chosen the size and color that you want. We do not accept the return of a product for refund or exchange if it is because of the wrong size or color that you have chosen.

2. Before returning, please email us first for the returning address as well as a return authorization without which returns will not be accepted.

Return for Refund

If you want to return the product for refund not because of the poor product quality, just because you do not want it, you will have to be responsible for the return shipping fee. Refunds will be credited to original credit card only. Please understand the original shipping fee is not refundable. Because of the own characteristics of our products, a 15% packing and handling fee will be deducted from your refund.

Return for Exchange

Exchanges are only allowed when the product is faulty or damaged upon receipt. Please examine your ordered item carefully upon its arrival. If you received a poor-quality product or a wrong product other than the one you ordered, please take photos of the item and send us the photos within 3 days of receipt. After checking the problem, we will contact you. All items can only be exchanged for replacement at the equal price. The customer is responsible for all the shipping charges during the whole exchange process.

Guidelines for Return

The item is your responsibility until it reaches us. We will not be responsible for loss or damage of the product during return shipping. For your interests, we suggest you send back the parcel via a traceable method.

To return the ordered product, please pack the product securely and attach a note with the following information:

1) Order Number;
2) Product Code/Product Name;
3) Details of the reason for your return;
4) A refund or exchange as the solution.

Process of Refund or Exchange

Refunds will be credited to the original way of payment only. And replacements will be shipped out only after the returned item has been received. After we get your retuned parcel, we will contact you. Please allow up to 7 working days from the date we receive your return to process your refund or exchange.

Cancellations

If you have placed an order and would like to cancel it later, please contact us by email ASAP. If your order has not been processed and dispatched, we can cancel it for you free of charge. If your order has been dispatched, we will not be able to cancel it. After the item’s arrival, you can decide whether to keep the item or return it.

If you have any questions, feel free to contact us by email.

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